Frequently asked questions

Marrakech Best Place is a free concierge service that lets you book the best restaurants, spas, pools, activities and accommodation in Marrakech in just a few clicks. Our local team has carefully selected partner venues in and around Marrakech. You choose what you like, share your preferences, and we handle all the coordination with the venue. You receive your confirmation by email and WhatsApp, and you only pay on site on the day of your experience.

Yes, 100% free, with no hidden commission for you. Our model is simple: we are paid by partner venues when we bring them guests. So you get a professional concierge service without paying anything extra. The price you pay the venue is exactly the same as if you booked directly.

You receive an automatic confirmation email immediately after your request. Our team then contacts the venue to confirm your booking and sends you a final confirmation by email and WhatsApp within 24 hours at most, usually much faster.

No, never. Marrakech Best Place never asks for online payment, deposit or credit card. You only pay on site on the day of your experience, directly to the venue, as if you were coming without a booking. That is our transparency commitment.

Our selection covers 12 categories of experiences in Marrakech: gourmet and traditional restaurants, chill pools and party pools, spas and beauty salons, premium accommodation (hotels and guesthouses), private villas, activities and excursions, experiences in the Agafay desert, services (car rental, transport, childcare), and destinations beyond Marrakech.

It is very simple, in 5 steps. Click "Book in 3 clicks" from the homepage, choose the category you are interested in, select the venue of your choice with the date and time, enter the number of people, fill in your details (first name and email required, WhatsApp optional), and confirm. Your request is sent immediately and you receive your confirmation very quickly.

The earlier you book, the better, as it guarantees we can offer you the spot or time slot of your choice. We also accept instant and last-minute bookings subject to availability at the venue. For the most in-demand venues like Noto, Buddha Bar or the hot-air balloon, we strongly recommend booking at least a week in advance, especially in high season.

Yes, you can change your booking at any time by contacting us via WhatsApp or email. We recommend letting us know at least 24 hours in advance so we can coordinate the change with the venue in the best conditions.

Cancellation is free of charge, with no particular deadline required. Simply contact us via WhatsApp at +212 723 504 639 or by email at contact@marrakechbestplace.com and we take care of everything. We do ask the courtesy of letting us know as soon as possible to respect the venues’ work.

Yes, Marrakech Best Place is a local concierge service based in Marrakech, run by a team that knows the city and its best venues perfectly. Every partner venue has been carefully selected after an on-site visit. Our team is reachable 7 days a week by WhatsApp and email to support you before, during and after your stay.

Absolutely. We are GDPR compliant. Your personal data (first name, email, WhatsApp) is used only to process your booking and send your confirmation. We never resell your information to third parties and you can ask us to delete your data at any time.

In the very rare case where a venue cannot honour your booking, our team contacts you immediately via WhatsApp to offer an equivalent alternative among our partners. Our goal is for your experience in Marrakech to be perfect, whatever the situation.

Our 2026 selection includes must-visit references such as Noto for its festive Italo-Moroccan atmosphere, Buddha Bar for its signature experience, Akira Back for high-end fusion gastronomy, and Le Palais Dar Soukkar for grand traditional Moroccan cuisine. Discover our full selection in our dedicated blog article. Read the article on the blog

Several venues excel in the art of the traditional Moroccan hammam. Baan Thaï offers a particularly appreciated high-end approach. La Maison Arabe offers a legendary setting with exceptional rituals. Medina Spa offers an experience deeply rooted in tradition. Marajah Spa is also a reference with its approach inspired by ancient Indian traditions. Discover our complete hammam guide on our blog. Read the article on the blog

The Agafay desert is only 40 minutes from Marrakech by car. You can go for the day (lunch at a camp, camel ride, sunset) or extend the experience with a night in luxury tents. Several exceptional camps are available: The White Camel, Be Agafay, Le Bédouin, Agafay Valley Camp, among others. Our team can organise your full day including transport with a private driver. Read the article on the blog

Absolutely. Marrakech is a very family-friendly destination. Many activities are suitable for children: Oasiria water park, camel rides, kids’ quad and motorbike, ceramic painting workshops. We also offer a childcare service with qualified nannies who come directly to your accommodation, ideal for enjoying an evening as a couple.

We are always looking for exceptional venues to enrich our selection. Contact us via WhatsApp or email presenting your venue. Our team then comes to discover your offer on site. If we validate together, we add you to the platform with a professional showcase. More details on our dedicated "Become a partner" page.

Yes, we regularly support groups for special occasions: hen parties, stag parties, business trips, corporate seminars, trips for groups of friends or extended families. Contact us via WhatsApp to discuss your project; we build your tailor-made programme with full coordination of all experiences.

Our team is available 7 days a week via WhatsApp at +212 723 504 639 (fast reply) or by email at contact@marrakechbestplace.com (for detailed requests). We speak French and English. For bookings, use our 3-click form directly, which is the fastest way to get your confirmation.