Terms of Use

These Terms of Use (hereinafter the "ToU") define the terms and conditions for using the website marrakechbestplace.com (hereinafter the "Site") and the booking services offered by Marrakech Best Place (hereinafter the "Service").

Use of the Site implies full and unreserved acceptance of these ToU. If you do not accept all or part of these conditions, please do not use the Site.

• Marrakech Best Place: publisher of the Site and provider of the concierge Service.
• Visitor: any person who consults the Site.
• User: any person who makes a booking request via the Site.
• Partner Establishment: a restaurant, spa, accommodation, activity provider or any other establishment listed on the Site with which Marrakech Best Place has concluded a partnership agreement.
• Service: a matchmaking and coordination service between the User and a Partner Establishment for the purpose of making a reservation.

Marrakech Best Place offers a free concierge service that connects Users with selected Partner Establishments. The Service is entirely free for the User. Marrakech Best Place is only remunerated by the Partner Establishments.

Marrakech Best Place acts as an intermediary. The final service (meal, treatment, accommodation, activity or any other service) is performed and provided by the Partner Establishment, which assumes sole responsibility for it.

The User may make a booking request via the dedicated form on the Site. The request requires the communication of personal information (first name, email, and optionally WhatsApp number) as well as preferences (date, time, number of people).

Any booking request is subject to final confirmation by the Partner Establishment. Confirmation is sent to the User by email and possibly by WhatsApp, within a maximum of 24 hours after the request.

No online payment is required at the time of booking. Payment for the service is made exclusively on-site at the Partner Establishment on the day of the service.

The User may modify or cancel their booking at any time by contacting Marrakech Best Place via WhatsApp at +212 723 504 639 or by email at contact@marrakechbestplace.com.

Cancellation is free of charge. However, out of respect for the work of Partner Establishments, the User undertakes to inform Marrakech Best Place as soon as possible in the event of cancellation or modification.

In the event of cancellation by the Partner Establishment (exceptional case), Marrakech Best Place undertakes to offer the User an equivalent alternative among other Partner Establishments.

By using the Service, the User undertakes to:

• Provide accurate, complete and up-to-date information when making a booking request
• Honor the confirmed booking, or notify Marrakech Best Place in case of inability
• Respect the Partner Establishments, their staff and their internal rules (appropriate dress required if applicable, schedules, access conditions)
• Pay for the service in full at the Partner Establishment on the day of the service
• Not use the Service for fraudulent, unlawful or immoral purposes

Marrakech Best Place undertakes to:

• Rigorously select the Partner Establishments listed on the Site
• Present accurate information at the date of publication regarding Partner Establishments
• Process booking requests as quickly as possible
• Coordinate communication between the User and the Partner Establishment
• Assist the User in case of any issue with their booking
• Protect User personal data in accordance with our GDPR policy

Marrakech Best Place acts as an intermediary and cannot be held responsible for the quality, compliance or performance of the final service provided by the Partner Establishment. Any claim relating to the service itself must be addressed directly to the establishment concerned, or via Marrakech Best Place which will facilitate its handling.

Marrakech Best Place shall not be liable for any direct or indirect damages resulting from the use of the Site or the Service, except in cases of gross negligence or willful misconduct.

Marrakech Best Place does not guarantee the permanent availability of the Site and may temporarily interrupt access for maintenance or for any other technical reason.

All content on the Site (texts, photographs, logos, graphics, videos) is protected by intellectual property law. Any unauthorized reproduction, representation or exploitation is prohibited.

The User undertakes to respect these rights and not to reproduce or use the content of the Site without prior authorization.

The processing of User personal data is governed by our GDPR privacy policy, accessible from the Site. By using the Service, the User acknowledges having read this policy and accepts it.

Marrakech Best Place reserves the right to modify these ToU at any time. Changes are applicable from their publication on the Site. It is the User’s responsibility to consult the latest version of the ToU regularly.

Marrakech Best Place shall not be held liable for non-performance or delay in the performance of its obligations resulting from a case of force majeure as defined by case law (natural disasters, armed conflicts, pandemics, government restrictions, major technical failures beyond its control).

These ToU are governed by Moroccan law. In the event of a dispute relating to the interpretation or performance hereof, the parties will endeavor to find an amicable solution. Failing this, the competent courts shall be those of Marrakech.

For any questions regarding these ToU, you can contact us:

• By email: contact@marrakechbestplace.com
• By WhatsApp: +212 723 504 639